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How do I look at the audit history of a task to help me troubleshoot what happened?

FSM has an audit history for every task right inside the task details when you scroll near the bottom:

It Groups the updates by date/time stamp and then shows what updates happened during each date/time stamp:

  • Date/Time

  • Whether it was a create or an update record

  • The section of the task the update was in

  • The attribute where the update was made

  • The new value of the attribute

  • The old value of the attribute

  • The user who made the update

image-20240711-002718.png

This record can also be downloaded as an excel file:

image-20240711-003025.png

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