Common support issues and solutions for FSM
Module | Client | Issue | Reference Jira ticket | Possible solution | Remarks | |
|---|---|---|---|---|---|---|
| 1 | Joyn FSM | Common | User not showing on FSM | OGADMIN-1000 |
| Support Product KT |
| 2 | FSM | Common | When we add a location specific attachment(doc) added to a Task Type, this attachment cannot be opened from the ipad but it can be opened from Admin view | JOYNFSM-6695 | it only accommodates files with extensions like "jpg", "jpeg", "png", and "pdf". | Support Product KT |
| 3 | FSM | Common | API Issue | Eg. Enerplus - Having issues retrieving data via api after changing out the form on a task | WESS-10219 | Provide Export for task data | Support Dev KT |
| 4 | FSM | Common | Pioneer - Email notifications are not being sent out in Fsm | WESS-11301 | Caused due to prod deployment. redeployed and working as expected now. | Support Dev to communicate on deployment |
| 5 | FSM | Common | Dev only common issues | OGADMIN-1021 | Dev only issues | Dev |
| 6 | FSM | Common | Strict Hard Assign Overridden by Auto-Assign | WESS-15841 | Product behaviour | Support Product KT |
| 7 | FSM | Common | Pioneer - Bulk load Joyn FSM Bulk Asset Export - Backend load not from portal | WESS-15777 | Added product enhancement now | Support Product KT |
| 8 | FSM | Common | Product related question | WESS-15754 | Product behaviour | Support Product KT |
| 9 | FSM | Common | Tasks Reassigned by dailyjob@sevenlakes.com | WESS-15603 | Product behaviour happened due to engine run | Support Product KT |
| 10 | FSM | Common | Pioneer - FSM - API questions | WESS-15477 | API Questions and dev work involved due to new requirements | Support API KT |
| 11 | FSM | Common | Error using FSM API Post to create the same Task Type in 2 Fields | WESS-15450 | New Enhancement but to understand and respond need API KT | Support API KT |
| 12 | FSM | Common | API issue - Server error 500 | WESS-15446 | Non issue Check using api call | Support API KT |
| 13 | FSM | Common | FSM Forms Show if logic issues | WESS-15153 | Formula setup issue | Support Product KT |
| 14 | FSM | Common | Pioneer - FSM Stage - API trigger failing | WESS-15133 | Non issue, Can be confirmed by checking audit history of triggers | Support Product KT |
| 15 | FSM | SM Energy | Client Request Zone updates | WESS-15031 | Need to check if the dev work can be handed over to Support | Support Dev KT |
| 16 | FSM | Pioneer | Pioneer - FSM : PDF in task not downloading | WESS-14890 | Can check this issue using api call as per below info WESS-14890 | Support Dev KT |
| 17 | FSM | Pioneer | Pioneer - globalAttributes/ DetectionType ID in stage and prod | WESS-14859 | can be obtained this from API Call | Support API KT |
| 18 | FSM | Pioneer | Pioneer - FSM questions | WESS-14211 | API FAQ’s | Support API KT |
| 19 | FSM | SM Energy | SM Energy - Joyn FSM User Missing | WESS-13339 | Can be checked through UI WESS-13339 | Support Product KT |
| 20 | FSM | Pioneer | Pioneer - FSM: Foreman information not getting updated in the grid view for assets | WESS-13297 | Can be checked using API | Support API KT |
| 21 | FSM | Pioneer | Pioneer - FSM - Recurring task issue | WESS-13118 | Can be do the preliminary analysis by analysing the tasks | Support Product KT |
| 22 | FSM | Pioneer | Pioneer - FSM - hard delete from Asset management , where Type = Tank | WESS-12849 WESS-12550 WESS-11775 WESS-11624 | Need to come up with script to redo this task | Support Dev KT |
