I can't figure out the answer to my FSM question. Can I log a support ticket to get additional help?
Yes - if you are not able to get the answer to your question, you can always log a support ticket at the below customer portal:
Portal Link: Customer Support Portal
Schedule: 8AM to 6PM CST + After Hours & Weekend Support for Critical Issues
You can
Log a Bug
Request an enhancement
Or just ask a question
NOTE: We encourage you to log your issues as much as possible - it helps us create new FAQ pages as we find that most questions can be addressed by simple FAQ pages that we have not yet created.
When submitting an FSM support ticket for an issue - please follow the guidelines in the article below to ensure your issues get resolved as soon as possible: